Frequently Asked Questions About Vehicle Transport UK
Quick. Clear. Helpful.
Get Car Transport QuoteFrequently Asked Questions About Vehicle Transport UK
Quick. Clear. Helpful.
Car Transport General Questions
What types of vehicles do you transport?
We arrange transport for most vehicles including cars, vans, SUVs, motorcycles, commercial vehicles, classic cars, and non-running vehicles. Depending on the vehicle and booking, transport may be arranged via a professional driver (runs and drive service) or non-running transport with specialized loading equipment.
Do you provide nationwide coverage across the UK?
Yes. We work with drivers across the UK, covering major cities including London, Manchester, Birmingham, Liverpool, Leeds, Sheffield, Bristol, Newcastle, Nottingham, Leicester, Edinburgh, Glasgow, Cardiff, Belfast, and rural areas throughout England, Scotland, Wales, and Northern Ireland.
What is the difference between runs and drive and non-running transport?
• Runs and Drive service: A professional driver arrives at your location and operates your vehicle, driving it onto a transport trailer. Perfect for vehicles in excellent working condition. This fast and economical method is ideal for cars, SUVs, and vans that start and run properly. • Non-Running service: Our specialized recovery vehicle with hydraulic lifting equipment travels to your location to safely retrieve and load your non-operational vehicle onto our truck. This premium transport method provides maximum protection for vehicles that cannot be driven, ensuring they avoid additional wear and road mileage.
Car Transport Booking & Process
How do I book a vehicle transport service?
You can get an instant online quote by entering your pickup and drop-off details, then confirm your booking with secure online payment.
How far in advance should I book?
We recommend 3–5 days in advance for standard moves. Same-day or next-day bookings may be possible, subject to availability and additional costs.
What information do I need to provide when booking?
We'll need pickup and delivery addresses, vehicle details (make, model, year, running/non-running), and preferred dates. Please ensure details are accurate, as errors may lead to delays or additional costs.
Car Transport Pricing & Payment
How much does vehicle transport cost?
Our system calculates prices instantly based on mileage, vehicle type, and method of transport. A service fee is included in every booking, which is clearly shown before you pay.
What payment methods do you accept?
We accept major debit/credit cards and secure online payment. Full payment is taken at booking.
Are there any additional fees I should know about?
Extra charges may apply for urgent requests, oversized vehicles, weekend collections, or special handling. These will be disclosed before booking.
Car Transport Safety & Insurance
Is my vehicle insured during transport?
All drivers using our platform are required to hold valid insurance that covers vehicles in their care. The type and level of cover can vary by driver. If you need enhanced or specialist insurance, we recommend arranging this directly.
How do you ensure vehicle safety during transport?
Drivers are required to use appropriate loading equipment and restraints, and to comply with road safety regulations.
What happens if my vehicle is damaged during transport?
Any claims for damage must be raised with the driver's insurance provider. We will assist by sharing contact details and facilitating communication, but liability rests with the driver.
Car Transport Tracking & Updates
Can I track my vehicle during transport?
We provide status updates by email or SMS at key points (collection, in-transit, delivery).
What if there are delays during transport?
Delays can happen due to traffic, weather, or unforeseen issues. If this occurs, you'll be updated with revised delivery estimates.
Partners Programme - Trade Partner FAQs
What is the Partners Programme?
Our Partners Programme is designed for dealerships, car traders, auction houses, fleet managers, and businesses that regularly transport vehicles. Registered partners receive exclusive discounted trade prices on all vehicle transport services, making it more cost-effective for businesses with frequent transport needs.
Who can become a partner?
The programme is open to car dealerships, vehicle traders, auction houses, fleet management companies, and any business that regularly transports vehicles as part of their operations. Contact us to discuss partnership eligibility and benefits.
What benefits do partners receive?
Partners enjoy several advantages: exclusive discounted trade prices automatically applied to all quotes, instant quotes with your discount, direct booking without waiting for approval, complete job history tracking in your partner dashboard, and priority customer support for partner accounts.
How does the partner discount work?
When you log into your partner account, your discount percentage is automatically applied to all quotes. You'll see the discounted trade price immediately - no codes needed. The discount varies per partner based on your business type and volume, and is applied to the base transport cost.
How do I access my partner account?
Visit our Partners login page and sign in with your registered email and password. Once logged in, you'll have access to your partner dashboard where you can create quotes, view your discount, book instantly, and track all your jobs - current and past bookings.
Can I book immediately as a partner?
Yes! One of the key benefits of being a partner is instant booking. Once you receive your discounted quote, you can proceed directly to secure payment and complete your booking - no waiting for approval or confirmation calls required.
How do I become a partner?
Contact our team to discuss partnership opportunities. We'll review your business needs, discuss the discount structure, and set up your partner account. Once approved, you'll receive login credentials and can start benefiting from discounted trade prices immediately.
Car Transport Customer Support
How can I contact customer support?
You can reach us via email or our contact form. We aim to respond quickly within business hours.
What are your support hours?
Mon–Fri: 8:00am–6:00pm Sat–Sun: 9:00am–4:00pm For urgent issues during active transport, we provide out-of-hours escalation support.
Can I modify or cancel my booking?
Yes. Bookings can usually be changed or cancelled up to 24 hours before the scheduled collection. After this point, fees may apply or refunds may be limited depending on the stage of booking and whether a driver has already been assigned.
Still Have Car Transport Questions?
Can't find the answer you're looking for? Our friendly team is here to help with any specific questions about your car transport needs.