Privacy Policy

1. Introduction

Car Transport UK ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle transport services and website.

We are a UK-based company and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). This policy applies to all personal data and cookies we process.

2. Information We Collect

2.1 Personal Information

We may collect:

• Name, address, and contact details (email address)
• Vehicle information (make, model, year, registration number)
• Transport requirements and preferences
• Payment information (processed securely through third-party providers such as Stripe)
• Communication records and correspondence
• Website usage data and analytics

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Device information and operating system

3. How We Use Your Information

We use your personal information to:

• Provide vehicle transport services and quotes
• Process bookings and payments
• Communicate about your transport arrangements
• Deliver customer service and support
• Improve our services and website
• Comply with legal and regulatory requirements
• Send marketing communications (only with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract: To fulfil transport service agreements
• Legitimate Interest: To improve our services and website
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with UK law

5. Information Sharing and Disclosure

We may share your information with:

• Transport Providers (only details necessary for delivery of services)
• Payment processors (Stripe, for secure payment processing)
• Legal authorities (when required by law)
• Service providers under strict data protection agreements

We do not sell, rent, or trade your personal data to third parties for marketing.

6. Data Security

We use appropriate technical and organisational measures (encryption, secure servers, access controls) to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Typically, this is up to 7 years after the completion of services.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Restrict how we process your data
• Receive your data in a portable format
• Object to processing based on legitimate interests
• Request human review of automated decisions

To exercise these rights, contact us using the details in section 13.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Types of cookies we use:

• Essential Cookies: Required for core website functionality (e.g. remembering bookings, maintaining session security).
• Payment Cookies (Stripe): Used for secure payments, fraud prevention, and transaction authentication. Without these, payments cannot be completed.
• Performance & Analytics Cookies (if enabled): Help us understand how visitors use the site (pages visited, time on site) so we can improve our services.
• Preference Cookies: Remember choices such as language and region.

Managing Cookies:

You can manage or disable cookies through your browser settings. Blocking essential or payment cookies may prevent you from making bookings or using parts of our site.

Third-Party Cookies:

Some cookies are set by third parties, including:

• Stripe – for payments (Stripe Cookie Policy)
• Google Analytics (if enabled) – for analytics (Google Cookie Policy)

10. International Data Transfers

Your data is primarily processed in the UK. If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children under 16. If we learn that such data has been collected, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

13. Contact Information

If you have questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with UK GDPR. Visit www.ico.org.uk for details.