Car Transport UK – Terms of Service

1. Introduction

Welcome to Car Transport UK. These Terms of Service ("Terms") govern your use of our vehicle transport services and website. By using our services, you agree to be bound by these Terms.

Car Transport UK (UK Wide) Ltd (Company No. 16707596) arranges professional vehicle transport across the UK. All transport services are carried out by independent third-party carriers ("Transport Providers"). Our role is to facilitate bookings and arrange transport services efficiently.

2. Definitions

• "Company," "we," "us," "our": Car Transport UK (UK Wide) Ltd
• "Customer," "you," "your": The person or entity using our services
• "Services": Vehicle transport arrangements made on your behalf
• "Transport Provider": Third-party carrier performing the transport
• "Vehicle": Any motor vehicle, motorcycle, or transportable unit

3. Services Provided

We arrange:

• Vehicle transport by road (driven, flatbed, enclosed)
• Multi-vehicle and fleet transport
• Emergency and breakdown collection
• Specialist, event, and exhibition transport

4. Nature of Service

Car Transport UK acts solely as a booking agent and facilitator. The contract for the physical transport of the Vehicle is between you and the Transport Provider.

We reserve the right to subcontract or reassign any booking to a suitable Transport Provider at our discretion.

We do not guarantee that a Transport Provider will be able to complete the service where:

• Vehicle condition differs from that declared
• Access or site conditions prevent safe loading
• Specialist recovery is required but not agreed

5. Booking and Quotations

• Quotations are valid for 30 days
• Prices are based strictly on the information provided
• Prices may change if details differ (vehicle condition, access, delays)
• Full payment is required to confirm a booking
• We reserve the right to refuse service for safety, legal, or operational reasons

6. Customer Responsibilities

You agree that:

• The Vehicle must be accessible, safe, and lawful to transport
• All booking information is accurate and complete

You confirm that the Vehicle:

• Rolls freely
• Can be steered
• Can be placed into neutral
• Has working keys
• Has suitably inflated tyres
• Is accessible for collection and delivery

The Customer must ensure that all keys provided are functional and capable of operating the Vehicle.

The Customer must ensure that any alarm or security system is disabled prior to transport.

Vehicles must be empty of personal belongings unless expressly agreed in writing.

Failure to provide accurate information may result in:

• Refusal to transport
• Additional charges
• Loss of refund

7. Delivery & Handover

The Customer is responsible for ensuring that an authorised person is present at the collection and delivery locations.

The Customer must provide the full name and contact details of the intended recipient prior to delivery.

Transport Providers will deliver the Vehicle to the address provided and may release the Vehicle to any person reasonably believed to be authorised to accept delivery at that location.

Unless otherwise expressly agreed in writing, Car Transport UK shall not be liable for any loss arising from the Vehicle being released to an unauthorised or incorrect person at the delivery address, where reasonable steps have been taken by the Transport Provider to verify the recipient.

It is the Customer's responsibility to ensure that the correct recipient is present and identifiable at the time of delivery.

8. Non-Runner Vehicles & Loading Conditions

(unchanged)

9. Access & Site Conditions

• Collection/delivery locations must be safe and accessible
• If access is not suitable, the Transport Provider may collect from the nearest safe location
• If access is not suitable, the Transport Provider may refuse to proceed

This may result in additional charges or failed collection status.

10. Waiting Time

• Up to 30 minutes waiting time is included
• Additional waiting time may be charged

11. Payment Terms

• Payment methods: bank transfer, debit/credit card
• All prices in GBP and include VAT where applicable
• Late payments may result in service suspension
• We reserve the right to withhold release of the Vehicle until all outstanding amounts are paid in full

12. Cancellations & Refunds

(Customer / failed collection / provider cancellation — unchanged)

13. Liability & Insurance

• Transport Providers hold their own insurance. Claims must be made directly against them
• To the fullest extent permitted by law, Car Transport UK's total liability arising from any booking shall not exceed the amount paid by the Customer for the Services

We are not liable for:

• Pre-existing damage
• Mechanical failure
• Delays or consequential losses
• Personal items left in vehicles
• Battery drain, alarm activation, or security system issues
• Vehicles that cannot be moved due to key, immobiliser, or security faults
• Loss arising from incorrect or unauthorised handover in accordance with Section 7

Any items left in the Vehicle are entirely at the Customer's risk. Car Transport UK and Transport Providers accept no liability for loss or damage to any contents.

14. Evidence & Records

We and our Transport Providers may rely on:

• Photographs
• Call logs
• Messages
• Time-stamped attendance records

As evidence of:

• Vehicle condition
• Attendance
• Reasons for failed collection

15. Force Majeure

We are not liable for delays or failure due to events beyond our control (weather, road closures, strikes, etc.)

16. Delivery Timeframes

All collection and delivery timeframes are estimates only and are not guaranteed.

Car Transport UK shall not be liable for delays caused by traffic, weather, operational issues, or Transport Provider scheduling.

17. Data Protection

We process data in accordance with UK GDPR and our Privacy Policy.

18. Complaints & Disputes

• Complaints must be made within 14 days
• We respond within 28 days
• Governed by English law

19. Prohibited Vehicles

We may refuse vehicles that:

• Are unsafe
• Lack documentation
• Contain hazardous materials

20. Chargebacks & Recovery

Where a customer initiates a chargeback or payment dispute without valid grounds, we reserve the right to recover all associated costs, including administrative and legal fees.

21. Changes to Terms

We may update these Terms at any time. Updated Terms apply to new bookings.

22. Contact