Car Transport UK (UK WiDE) LTD

Registered in England & Wales

Email: customerservice@cartransportuk.co.uk

1. Introduction

Car Transport UK (UK WiDE) LTD ("Car Transport UK", "we", "us", "our") is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share information when you use the Car Transport UK Driver App ("the App").

By registering as a driver and using the App, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

Car Transport UK (UK WiDE) LTD is the data controller responsible for your personal data.

For data protection queries, contact: customerservice@cartransportuk.co.uk

3. Information We Collect

A. Identity Information

Full name
Date of birth
Residential address
Email address
Telephone number
Photo ID (passport and/or driving licence)

B. Driver & Vehicle Information

Driving licence details
Vehicle registration
Vehicle capacity
Insurance certificates
Insurance expiry dates
Photos of vehicle, trailer, and equipment

C. Job & Operational Data

Jobs accepted, completed or cancelled
Collection and delivery details
Timestamps
Condition photos
Comments submitted in the App

D. Location Data

The current version of the App does not collect continuous GPS location tracking in the background
If location features are introduced in a future release, we will request permission in-app before collecting location data

E. Financial Information

Bank account details for payment
Payment history
Invoice records

F. Device & Technical Data

IP address
Device type
App usage logs

4. How We Use Your Information

We process your data for the following lawful purposes:

Contractual Necessity

Registering you as a driver
Allocating and managing jobs
Verifying insurance and compliance
Processing payments

Legal Obligations

HMRC compliance
Fraud prevention
Road transport law compliance

Legitimate Interests

Protecting our business
Managing operational performance
Maintaining audit trails
Resolving disputes

5. Customer Information Shared With Drivers

Once a driver accepts a job through the App, the following customer details may be made available:

Customer name
Collection and delivery addresses
Contact telephone number
Vehicle details
Relevant job notes

This information is provided strictly for the purpose of completing the transport service.

Drivers are required to:

Use customer information only for fulfilling the assigned job
Not retain, copy, distribute or use customer data for marketing or personal use
Delete or destroy any downloaded or saved customer data after job completion

Unauthorised use of customer data may result in immediate termination and potential legal action.

6. Location Services

The current version of the App does not perform continuous location tracking.

If location collection is added in a future update, we will:

Clearly explain why location is needed
Request your permission before collecting location data
Update this Privacy Policy to reflect the change

7. Sharing Your Information

We may share driver information with:

Dealership clients (job-related data only)
Customers (limited operational data such as driver name or contact if required)
Legal authorities where required
Insurance providers
Accountants and professional advisers
Technology and hosting providers

We do not sell personal data.

8. Data Security

We implement appropriate security measures including:

Encrypted storage
Secure authentication
Restricted administrative access
Audit logging

Sensitive documents such as ID and insurance certificates are securely stored and accessible only to authorised personnel.

9. Data Retention

We retain data as follows:

Driver account records: Duration of engagement + 6 years
Job records: 6 years
Financial records: 6 years
Compliance documentation: As required by law

Data is securely deleted once retention requirements expire.

10. Deleting your driver account

This section explains how to permanently delete your Car Transport UK Driver App account from within the App.

How to delete your account (in the App)

If you are signed in and your application is approved, you can delete your account from the App: open Settings, then Delete account, and follow the on-screen confirmation steps.

If deletion succeeds, you will receive a confirmation email that your account has been deleted.

Active jobs and deletion availability

You may be unable to delete your account while you have an active job that must still be completed (for example a collection or delivery in progress). In that case, complete the delivery first, then try deletion again.

Deletion completion

When your account is deleted, it is removed from live driver account records. Account deletion from the App is intended to complete immediately once all eligibility checks pass.

Alternative: request by email

If you cannot use the in-app flow, you may email customerservice@cartransportuk.co.uk for help.

What we typically delete

After your account is removed from our live systems, your driver profile, onboarding details, verification documents, App sign-in data tied to that account, and other day-to-day account data are deleted as part of that process.

Timescale and support

If you have questions about account deletion, contact customerservice@cartransportuk.co.uk.

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction
Request erasure (subject to legal obligations)
Restrict processing
Object to processing
Data portability

Requests can be made via: customerservice@cartransportuk.co.uk

You may also lodge a complaint with the Information Commissioner's Office (ICO).

12. Lawful Basis for Processing

Article 6(1)(b) – Contractual necessity
Article 6(1)(c) – Legal obligation
Article 6(1)(f) – Legitimate interests

13. Changes to This Policy

We may update this Privacy Policy from time to time. Drivers will be notified of material changes within the App.

14. Contact Details